Refund Policy

Effective date: October 30, 2026 · ISAM COMMERCE LLC, 30 N. Gould St. #60150, Sheridan, Wyoming 82801, United States

This policy covers refunds for business services provided by ISAM COMMERCE LLC. It does not cover product purchases: see section C.

A. Services — refunds

Projects (store setup, migration): the 50% deposit is refundable in full if the client cancels in writing before any work has started. Once work has started, the deposit is non-refundable and work performed is invoiced pro rata; any amount paid in excess of work performed is refunded.
Monthly retainers (advertising management): cancellable with 30 days' written notice. The current month, already paid in advance, is not refunded; no further months are charged.
Store audits: refundable in full if cancelled before the review begins; non-refundable once the report has been delivered.
Deliverables that do not match the accepted proposal: we correct them at no cost. If we cannot deliver the agreed scope, we refund the fees for the undelivered part.

B. How to request a refund

Email [email protected] from the address on the invoice, quoting the invoice number. We confirm receipt within 2 business days. Approved refunds are returned to the original payment method within 10 business days; card refunds may take a further 5–10 business days to appear on your statement.

C. Products sold on our online stores

ISAM COMMERCE LLC operates consumer online stores under their own brand names and domains. No products are sold on this website. Delivery regions, shipping times and costs, the right of withdrawal, returns and refunds for products are set out in the delivery and returns policy published on each store, which is the only policy that applies to purchases made there. Customers should contact the store's own customer-service address with any order question.